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Western Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
Wester Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
National “Citizens First” conference: Towards citizen-oriented public services in Serbia
The European Policy Centre (CEP) organized the National “Citizens First” Conference – Toward Citizen-Oriented Public Services in Serbia, within the project Western Balkans Civil Society Empowerment for a Reformed Public Administration (WeBER 3.0). The conference addressed key topics related to improving public administration and service delivery to citizens, including placing citizens at the center of public administration reforms, national and regional experiences in user-oriented public service design, citizens’ views on public service delivery in Serbia, and participatory solutions [...]
Acting Appointments: From Phenomenon to Abuse
Group for Legal and Political Studies (GLPS) has consistently tackled the phenomenon of acting appointments as a dangerous phenomenon for public administration, warning institutions about the situation and its consequences, as well as [...]
Digitalization of Educational Credentials: A Prerequisite for Reducing Administrative Burden
Public administration in Kosovo continues to face challenges that affect efficiency, transparency, and the quality of public service delivery. One of the most common problems for citizens is the repeated requirement to submit [...]
Digital Transformation of Civil-Service Job Applications: Transition to Electronic Submission at the State Level
For years, applying for state-level civil-service positions in Bosnia and Herzegovina required candidates to assemble large printed portfolios, certify documents, and rely on postal delivery — a process that imposed disproportionate financial and [...]
