• The monitoring shows that availability of easily accessible basic information on services is still far from what might be expected.
  • Assessment shows that the majority of citizens across the Western Balkans believe that they do not have possibility to give their feedback on the quality of administrative services.
  • Assessment of the public perception towards the implementation of the citizen-oriented service delivery (tailoring service delivery according to the citizens' needs) in practice suggests there is a relatively positive perception across the Western Balkan countries with exception of Bosnia and Hercegovina (BiH).
  • Public availability of official government data on public service in the Western Balkan (WB) countries is partial at best.
  • Governments of the Western Balkan (WB) countries achieve low scores when it comes to information provision on their performance to the public.
  • Monitoring done within the regional WeBER project indicates worrying trends in proactive informing of the citizens by the governments of the Western Balkans, particularly in aspects related to annual reporting, budget, public consultation, with a clear lack of citizen-friendliness in presentation of information and absence of open data practices.
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About WeBER

Western Balkans Enabling Project for Civil Society Monitoring of Public Administration Reform – WeBER


Western Balkans Enabling Project for Civil Society Monitoring of Public Administration Reform – WeBER – is a three-year project funded by the European Union and co-financed by the Kingdom of the Netherlands.


WeBER is implemented by the Think for Europe Network (TEN) composed of EU policy oriented think tanks in the Western Balkans. European Policy Centre (CEP) from Belgrade is the coordinator of the Project. By partnering up with the European Policy Centre (EPC) from Brussels, WeBER will ensure EU level visibility.


The overall goal of WeBER is to increase the relevance, participation and capacity of civil society organisations and media in the Western Balkans to advocate for and influence the design and implementation of public administration reform.

Think for Europe Network - TEN

WeBER is implemented by six Western Balkan think tank organisations, gathered in the Think for Europe Network – TEN

WeBER By Numbers

1,273.411EUROS WORTH