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Western Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
Wester Balkan
Enablers for
Reforming Public
Administrations –
WeBER 3.0
Mind (Y)our Reform!
National “Citizens First” conference: Towards citizen-oriented public services in Serbia
The European Policy Centre (CEP) organized the National “Citizens First” Conference – Toward Citizen-Oriented Public Services in Serbia, within the project Western Balkans Civil Society Empowerment for a Reformed Public Administration (WeBER 3.0). The conference addressed key topics related to improving public administration and service delivery to citizens, including placing citizens at the center of public administration reforms, national and regional experiences in user-oriented public service design, citizens’ views on public service delivery in Serbia, and participatory solutions [...]
Acting Appointments: From Phenomenon to Abuse
Group for Legal and Political Studies (GLPS) has consistently tackled the phenomenon of acting appointments as a dangerous phenomenon for public administration, warning institutions about the situation and its consequences, as well as [...]
Digitalization of Educational Credentials: A Prerequisite for Reducing Administrative Burden
Public administration in Kosovo continues to face challenges that affect efficiency, transparency, and the quality of public service delivery. One of the most common problems for citizens is the repeated requirement to submit [...]
Citizen Perception of Public Administration Services in Kosovo: Results from Exit Polling in three municipalities on Service Quality, Accessibility and Digital Transformation
This brief presents the results of a citizen perception survey on public administration services conducted in the municipalities of Prishtina, Podujeva and Mitrovica. Citizens interact with public institutions mainly for civil registration, utilities [...]
