Western Balkan PAR Monitor 2019/2020

The PAR Monitor 2019/2020 is the result of monitoring work performed in 2020 by the members of the Think for Europe Network, and it represents a compilation report of key findings from across the Western Balkans in the six areas of PAR defined by the Principles of Public Administration (SIGMA principles). As the second systematic PAR monitoring done in the region by civil society, this report offers not only comparisons between Western Balkan (WB) administrations, but also comparison with the baseline PAR Monitor findings of the 2017/2018 monitoring cycle.

PAR Monitor reports are based on a comprehensive methodological framework designed by the WeBER research team that combines quantitative and qualitative sources of evidence. With the SIGMA principles as the building blocks of monitoring work, PAR Monitor reports are complementary to similar work by SIGMA/OECD and the European Commission, differing in that they offer citizen and civil society perspectives on these principles. Together with this comparative regional report, the PAR Monitor package consists of six national reports, each including findings on a total of 23 compound indicators to monitor a selection of SIGMA Principles.

In line with the mission of the WeBER initiative, these monitoring exercises are driven by the necessity to strengthen domestic, bottom-up pressure for PAR from civil society in the region, especially from the view of keeping demand for this reform ongoing in the event of the loosening of the EU’s conditionality which may come with membership in the Union.

Click to download the report.

What do citizens tell us about administrative services? The second public perception survey in the Western Balkans

Public perceptions from four out of six countries in the Western Balkans suggest that state administration has become more citizen oriented in the past two years. Citizens throughout the region are increasingly aware of electronic access to administrative services, even though the COVID-19 pandemic has had a limited impact on using this type of access. Interesting country-level variations are noted in different aspects of the survey.

Click to download the survey

National PAR Monitor Montenegro 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Montenegro, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional comparability of results.

Click to download the full report

National PAR Monitor Macedonia 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Macedonia, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional comparability of results.

Click to download the full report

National PAR Monitor Kosovo 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Kosovo, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional comparability of results.

Click to download the full report. 

National PAR Monitor Bosnia and Herzegovina 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Bosnia and Herzegovina, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional comparability of results.

Click to download the full report.

National PAR Monitor Albania 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Albania, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional comparability of results.

Download the Report here. 

Western Balkan PAR Monitor 2017/2018

This Western Balkan PAR Monitor, produced by the WeBER project, provides comparative results for the entire region, based on a comprehensive, year-long monitoring research effort focused on PAR. It should be read in concurrence with the six national PAR Monitor reports, laying out detailed monitoring results and recommendations for each country.

Download the Report here.

National PAR Monitor Serbia 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Serbia, based on a comprehensive, year-long research focused on PAR. The PAR Monitor adopts the EU principles of public administration as the main building block of the entire endeavour, to allow for regional comparability, peer learning and peer pressure. This also allows WeBER to guide the administrative reforms in the direction of compliance with EU standards and requirements. The WeBER monitoring focus also rests strongly on the citizen-facing aspects of public administration, particularly examining issues of transparency, information provision to the public, citizen participation, accountability, equal opportunity and integrity.

Download the Report here.