WeBER News

WeBER News

(Positive) Public perception of state administration’s citizen orientation

Assessment of the public perception towards the implementation of the citizen-oriented service delivery (tailoring service delivery according to the citizens' needs) in practice suggests there is a relatively positive perception across the Western Balkan countries with exception of Bosnia and Hercegovina (BiH).

Proactive informing by the public authorities at a low level in the Western Balkans

Monitoring done within the regional WeBER project indicates worrying trends in proactive informing of the citizens by the governments of the Western Balkans, particularly in aspects related to annual reporting, budget, public consultation, with a clear lack of citizen-friendliness in presentation of information and absence of open data practices.

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