The process of adjusting and improving accessibility to public services for disadvantaged groups in the Western Balkans is quite slow and not much progress has been made. This particularly applies to Bosnia and Herzegovina (BiH), where public service delivery should respond more effectively to the actual needs and demands of the population. In general, Western Balkan administrations aim to increase the accessibility of services to people with disabilities and reach the standards for accessibility. However, this remains limited to the legislative and policy framework, and not equally implemented in practice.

Download the Brief here (English) and here (BHS).