The Citizens First Conferences are a series of regional and national events focusing on citizens and civil society as partners and contributors in the design and monitoring of public administration reforms (PAR) in the Western Balkans, within the context of the region’s EU integration path. The conferences aim to strengthen and broaden dialogue on the development and implementation of inclusive and transparent PAR policies that genuinely respond to citizens’ needs. We believe that motivating governments to change requires strengthening bottom-up demand for better administration in the region—complementing the top-down requirements of the EU accession process and contributing to the sustainability of reforms for the benefit of citizens.