This Western Balkan PAR Monitor, produced by the WeBER project, provides comparative results for the entire region, based on a comprehensive, year-long monitoring research effort focused on PAR. It should be read in concurrence with the six national PAR Monitor reports, laying out detailed monitoring results and recommendations for each country. The report can be download here.
This document represents an Executive Summary of Western Balkan PAR Monitor. The PAR Monitor comprises an overall comparative regional report and six country reports, each including findings on the 23 compound indicators designed by the WeBER project team to monitor a selection of 21 EU-SIGMA principles. This document provides a summary of the key regional findings in the six areas of PAR. The document can be accessed here.
This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Serbia, based on a comprehensive, year-long research focused on PAR. The PAR Monitor adopts the EU principles of public administration as the main building block of the entire endeavour, to allow for regional comparability, peer learning and peer pressure. This also allows WeBER to guide the administrative reforms in the direction of compliance with EU standards and requirements. The WeBER monitoring focus also rests strongly on the citizen-facing aspects of public administration, particularly examining issues of transparency, information provision to the public, citizen participation, accountability, equal opportunity and integrity.
The report can be accessed here.
Governments across the Western Balkans have made efforts towards improving service delivery; however, they are still unable to meet their citizens’ expectations of more accessible, transparent and responsive services. Part of the problem is that governments continue to typically design and offer services on the basis of their own requirements instead of taking into account the perspectivesand needs of the citizens they serve.
This report draws on a regional survey of 6172 respondents from Western Balkans aged 18 and older, surveyed in the second half of October and during November 2017 by using stratified three-stage random representative sampling. Its main aim was to explore perceptions towards the implementation of a citizen-oriented delivery of administrative services using the years 2015-2017 as a reference period. The main survey results are analysed below in four clusters: administrative simplification, e-services, feedback mechanisms of service delivery, and monitoring. The survey report can be accessed here.
In this Policy Brief, Milena Lazarevic and Corina Stratulat review the origins of civil society involvement in the public sector reforms leading to a country’s accession to the European Union. The search for civil society allies represents a promising break with the legacy of previous accessions in which governments were the Commission’s only trusted interlocutors.
This policy brief was originally published by European Policy Centre – EPC, as part of the collaboration with the Think for Europe Network, under the framework of the WeBER project. The policy brief can be accessed here.
PAR Monitor is the cornerstone element of the WeBER Platform and represents a foundation for the activities within the Platform.
The PAR Monitor Methodology can be accessed here.