Seminar for NWG members in BiH, organised by Foreign Policy Initiative and SIGMA/OECD was held in Sarajevo on 15th March 2018.

On 13 March 2018, SIGMA/OECD organised a workshop "Challenges for Public Administration Reform (PAR) in Serbia: Key Findings of the 2017 SIGMA Monitoring Report" in Hotel Metropol, Belgrade.

The monitoring shows that availability of easily accessible basic information on services is still far from what might be expected.

Assessment shows that the majority of citizens across the Western Balkans believe that they do not have possibility to give their feedback on the quality of administrative services.

Assessment of the public perception towards the implementation of the citizen-oriented service delivery (tailoring service delivery according to the citizens' needs) in practice suggests there is a relatively positive perception across the Western Balkan countries with exception of Bosnia and Hercegovina (BiH).

Public availability of official government data on public service in the Western Balkan (WB) countries is partial at best.