Assessment shows that the majority of citizens across the Western Balkans believe that they do not have possibility to give their feedback on the quality of administrative services.
Assessment of the public perception towards the implementation of the citizen-oriented service delivery (tailoring service delivery according to the citizens' needs) in practice suggests there is a relatively positive perception across the Western Balkan countries with exception of Bosnia and Hercegovina (BiH).
Public availability of official government data on public service in the Western Balkan (WB) countries is partial at best.
Governments of the Western Balkan (WB) countries achieve low scores when it comes to information provision on their performance to the public.
Monitoring done within the regional WeBER project indicates worrying trends in proactive informing of the citizens by the governments of the Western Balkans, particularly in aspects related to annual reporting, budget, public consultation, with a clear lack of citizen-friendliness in presentation of information and absence of open data practices.
Impact Institute for Research (Skopje, Macedonia) conducted research within the framework of “Comparative analysis and recommendations for improvement of the practices for external consultation in policy creation of local self-governments in the South-East region in Macedonia” project.